Customer Pledge

We know that insolvency or financial restructuring is one of the most stressful and difficult times for you and often hugely affects your quality of life. We want to help. We try to put ourselves in your position, understand your problems and provide you with solutions so that you can put your debt problems behind you and move forward with confidence that they will not arise again.

Our team of talented, professional advisors are passionate about helping you and that’s why we promise to:

  • Always treat you with understanding and empathy
  • Treat everything you share with us in confidence
  • Provide honest straight forward advice
  • Find solutions to resolve your debt issues
  • Communicate these clearly and keep you updated regularly
  • Ensure that matters are finalised and brought to closure
  • Ensure our fees remain competitive and fair

Working with you

We will work with you to explore your situation in detail and provide clear, jargon-free, honest advice. Rest assured, anything discussed with us remains confidential.

All initial consultations are free of charge and without obligation.

When you need help

Call Ruth on 01622 764 612
Call Filippa on 020 7253 7171

Customer Pledge

Ensure our fees remain competitive and fair
Always treat you with understanding and empathy
Ensure that matters are finalised and brought to closure
Communicate these clearly and keep you updated regularly
Find solutions to resolve your debt issues
Provide honest straight forward advice
Treat everything you share with us in confidence
View Customer Pledge

Testimonials

"Filippa's words of wisdom started me on a path of recovery and I will be forever indebted to her for her understanding and compassionate approach."

CEO from Devon

"The liquidator is Filippa Connor, and from discussing the issues involved, I have found her to be thoroughly professional and alert to our concerns about the behaviour of [the company in liquidation]."

Mr R Hulls, Independent Surveyors Association

"I found Ruth and her team to be patient and approachable as they were always at the other end of the phone to answer any questions that we may have thereby providing us with comforting assurances as much as possible. They were also frank and candid in telling us where they did not have an answer."

Mr L Company Director

"Ruth and her team helped me through a difficult time in a caring and supportive way. I know I can always go to Ruth for advice and guidance which will be given impartially and fairly for all parties concerned. This is very much an open, clear and professional relationship which I appreciate."

Mr B IVA

"I would like to re-iterate my thanks to Ruth and her staff for putting my finances back on track, so efficiently and effectively. As a now retired person, I hesitate to imagine my financial outlook had you not successfully orchestrated my IVA."

Mr S

"The most important thing about Ruth's approach is she is professional, not pompous. She is sympathetic to clients who have problems, listening and finding solutions..."

Mr M. Referring Accountant

"Dear Filippa, thank you for delivering an impassioned speech on the issues that frustrate you and your fellow practitioners. We feel sure the points you raised were noted by those who mattered and we are especially grateful for your commitment."

Peter Sargent & David White R3 (Association of Business Recovery Professionals)

RNFBA on Twitter

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